WBA TV Matchday FAQs & Contacts

22nd July

Here you'll find some information to assist you in purchasing and watching your WBA TV Matchday packages.

If you need additional support please use the following contacts.

Queries about purchasing or watching a stream please email wbatvsupport@streamamg.com

Queries about package availability or your My Albion Single Sign On account myalbion@wbafc.co.uk

For Fans in the UK & Ireland

What games can I watch?

Live streams will be available according to the EFL broadcasting rules. These will be selected midweek games that are not being broadcast live on TV.

Video match passes will be available to purchase for £10 per match when games are available to watch. For details of available packages click here

How can I follow every game?

Supporters in the UK & Ireland can buy a seasonal pass which will include live Baggies-biased commentary of every home and away match.

Seasonal passes are available to purchase for £45.

Click here to buy

When will I know if a game is available to stream live?

We will announce details of available live match streams here on wba.co.uk and we'll also contact supporters who are opted in to receive our emails.

When a live stream is available you can click here to buy.

If I buy a seasonal package will I get live streams as well?

No, seasonal packages only include live audio commentary. Live video match passes are made available on a game by game basis and can be purchased for £10 per game.

Where do I listen to games?

Whether you've bought a Seasonal Commentary subscription or an audio Match Pass, you will be able to listen to your game live at www.wba.co.uk/video/live

You'll need to log in with your My Albion Single Sign On account used to purchase the package to access.

Can I watch live streams on TV?

No, live video and audio streams are only available to watch on wba.co.uk or on the free to download West Bromwich Albion watch and cannot be shared to a TV.

Can I watch match highlights?

Yes, anyone purchasing a WBA TV matchday product will be able to watch match highlights.

Seasonal subscribers will have access to match highlights for every game and match pass purchasers can watch highlights for the game that they have purchased their pass.

Do I have to buy a seasonal pass?

No, if you don't want to commit to the season you can purchase individual match passes as you require.

An Audio Match pass is £2.50 and includes live commentary and match highlights for that game.

A Video Match Pass (when available) is £10 and includes a live stream and match highlights for that game

Match Passes can be purchased when available here

My commentary / video feed isn't working

Please check the following

  • Are you logged in to the My Albion account that you used to purchase your WBA TV Matchday package?
  • Is your internet connection working and stable?
  • Check the below to confirm that your hardware and software is compatible

Please note: Due to EFL regulations, Chromecast, Apple TV or other hardware (such as Android Boxes and games consoles) are not supported for live streaming.

We cannot guarantee that live video streaming or live audio commentary will work effectively on any other combinations and advise you to check your set-up meets the below criteria. For use of WBA TV your device needs to comply with the following minimum system requirements

Desktop

Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;

Memory: 2GB (1GB for netbooks) 128MB of graphics memory.

Operating Systems: Windows 8.1 or later, Mac 9+

Browsers: latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome, Safari; 512MB of RAM (1GB of RAM recommended for netbooks)

Mobile Devices

Please note that, in line with EFL regulations, supporters must use the official West Bromwich Albion app to watch live match streams. It’s free to download from the Apple and Android App Stores.

Android: operating systems 6+

Apple iPhone and iPad: operating systems: iOS 9+

If you are still having issues please contact wbatvsupport@streamamg.com

I can't log in, what can I do?

Please check that you have created and activated your My Albion Single Sign On account. Click here for instructions.

If you have set up your account

  • Check that your browser hasn't auto-populated your email address and added a space at the end
  • Click Forgotten password to receive an email to reset your password

If this doesn't fix the issue please contact myalbion@wbafc.co.uk

 

Can I share my pass with a friend or relative?

No, when purchasing a WBA TV Matchday package it can only be accessed on one device at a time so you will not be able to share your log in details with another supporter to watch or listen live.

For fans Overseas (outside of UK & Ireland)

How can I watch Albion play live?

For fans located outside of the UK and Ireland you have the option to purchase a seasonal video pass and you can watch every available home and away match.

If you don't want to commit to the season you can purchase a video match pass when games are available.

Matches are available to watch live when they are not broadcast on television.

You can confirm the availability of games here.

You can purchase available packages here.

Why can't I watch every game?

Due to EFL broadcasting rules games are only allowed to be live streamed when they are not broadcast live on television.

Games that are live in the UK will not be permitted to be streamed. There may be instances when games that are not live in the UK cannot be streamed because they have been selected for international broadcast. You can check for availability of games here.

If a game isn't available to stream how can I follow it?

Games not available for live stream will still have a live commentary option.

Seasonal video pass subscribers will automatically be able to access the live commentary feed when a video is not available.

Supporters without a seasonal pass can still access live audio commentary with a Match Pass.

These will be available to purchase here.

Do I have to buy a seasonal pass?

No, you also have the option to purchase a Video Match Pass, when available, for £10 per match or an Audio Match Pass for £2.50.

These are available to buy here.

Can I stream the game on my TV?

No, live video and audio streams are only available to watch on wba.co.uk or on the free to download West Bromwich Albion watch and cannot be shared to a TV.

My stream isn't working, what can I do?

Please check the following

  • Are you logged in to the My Albion account that you used to purchase your WBA TV Matchday package?
  • Is your internet connection working and stable?
  • Check the below to confirm that your hardware and software is compatible

Please note: Due to EFL regulations, Chromecast, Apple TV or other hardware (such as Android Boxes and games consoles) are not supported for live streaming.

We cannot guarantee that live video streaming or live audio commentary will work effectively on any other combinations and advise you to check your set-up meets the below criteria. For use of WBA TV your device needs to comply with the following minimum system requirements

Desktop

Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;

Memory: 2GB (1GB for netbooks) 128MB of graphics memory.

Operating Systems: Windows 8.1 or later, Mac 9+

Browsers: latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome, Safari; 512MB of RAM (1GB of RAM recommended for netbooks)

Mobile Devices

Please note that, in line with EFL regulations, supporters must use the official West Bromwich Albion app to watch live match streams. It’s free to download from the Apple and Android App Stores.

Android: operating systems 6+

Apple iPhone and iPad: operating systems: iOS 9+

If you are still having issues please contact wbatvsupport@streamamg.com

I can't log on, what can I do?

Please check that you have created and activated your My Albion Single Sign On account. Click here for instructions.

If you have set up your account

  • Check that your browser hasn't auto-populated your email address and added a space at the end
  • Click Forgotten password to receive an email to reset your password

If this doesn't fix the issue please contact myalbion@wbafc.co.uk

I'm visiting the UK, will I be able to access my stream there?

No, overseas live matches are not available to watch in the UK so even if you hold a pass to watch the match you will not be able to access due to your location.