Hospitality FAQs

17th April

Here are the answers to some frequently asked questions that may help you when planning your visit to us on a matchday. If there are any queries you still have please click here to contact us or call 0121 524 3455.

 

 

Frequently Asked Questions

Are Away fans allowed in Hospitality areas?

Yes, away fans are permitted into hospitality areas but please be advised we do not permit the wearing of football shirts.

Away fans are asked to respect the fact that they are located in a "Home" section of the ground and may be asked to leave their seat should their support be too vocal.

is there a minimum age for guests in hospitality areas?

No, there is no minimum age but every guest, regardless of age, must have purchased a hospitality package.

We do often reduce prices for guests under 16, please contact your Account Manager to find out more.

Children attending in hospitality areas are permitted to wear football shirts.

Is there a dress code?

Yes, we do have a dress code for hospitality at The Hawthorns but it varies depending in the facility you are using. Please see below for guidance:

The Richardson - No ripped or bleached denim, sportswear, replica shirts or trainers, only smart black or brown shoes will be permitted.

Executive Boxes  - No ripped or bleached denim, sportswear, replica shirts or trainers, only smart black or brown shoes will be permitted.

The Darren Moore - No denim, trainers or sportswear, only smart black or brown shoes will be permitted.

The Millichip - No ripped or bleached denim, sportswear, replica shirts or trainers, only smart black or brown shoes will be permitted.

The Premier Lounge - No denim, trainers or sportswear, only smart black or brown shoes will be permitted.

The Bassett Bar - No ripped or bleached denim, sportswear, replica shirts or trainers, only smart black or brown shoes will be permitted.

The Tony Brown - No denim, trainers or sportswear, only smart black or brown shoes will be permitted.

The Derek Kevan - No ripped or bleached denim, sportswear, replica shirts or trainers, only smart black or brown shoes will be permitted.

The Pennington - No ripped or bleached denim, sportswear, replica shirts or trainers, only smart black or brown shoes will be permitted.

Is there Wi-Fi at The Hawthorns?

Unfortunately public Wi-Fi is not available on matchdays at The Hawthorns.

What is included in my complimentary bar package?

The only drinks excluded from the complimentary bar package are champagne and single measures without a mixer.

You can add a complimentary bar package for just £30 + VAT per person, per match. Please contact your Account Manager to arrange.

 

Do I get a matchday programme included with my package?

Yes, all of our hospitality packages - both seasonal and match to match - include a complimentary match programme for every guest.

Are the hospitality facilities accessible for disabled guests?

Yes, there are three lifts in the East Stand, the middle one is a speaking lift, and one lift in the West Stand.

There are also accessible toilets on both the first and second floor of the East Stand at The Hawthorns. There are also accessible toilets in the West Stand hospitality areas.

Click here to read our Access Statement

When will I receive my hospitality tickets?

Tickets and all relevant information are dispatched two weeks prior to the fixture.

Should you have not received your tickets through the post by three days prior to the match please contact your Account Manager.

We can arrange for tickets to be collected on the day, please let us know when booking if this is your preference.

Is car parking included in my package

We have limited car parking available at The Hawthorns, but we do offer a complimentary space as part of a hospitality booking for every 4 places booked.

If your party is less than 4 people unfortunately we will not be able to offer you car parking as part of your package. 

You will receive one car parking pass for every 4 guests in your party.

If you do not receive a car parking pass as part of your package, or require additional parking, there are a number of privately owned car parks right next to and just a short walk from the Stadium, including directly opposite The Hawthorns on Birmingham Road, next to McDonalds.

Where do I enter the stadium on a matchday?

There are multiple entrances around the stadium to access hospitality facilities.

If you are located in the East Stand, this will include guests in Executive Boxes, The Richardson, The Millichip, The Pennington and The Bassett Bar please use Main Reception in the East Stand.

If you are located in the West Stand in The Tony Brown or The Darren Moore please report to the Tony Brown Entrance on Halfords Lane.

If you are located in the West Stand in the Premier Lounge or The Derek Kevan please use the Tommy Glidden entrance also on Halfords Lane in the South West corner of the Stadium.

When can I access my hospitality facility from and until?

Hospitality facilities open 3 hours before kick off (12 noon for a 3pm kick off) and close one hour after the full time whistle.

Match Sponsors will be required to arrive earlier to incorporate their stadium tour, a full itinerary will be issued with your tickets ahead of the match and confirmed by your Account Manager when booking.

Can I smoke at The Hawthorns?

The Hawthorns is a non-smoking venue and guests are not permitted to smoke or vape within hospitality facilities or the stadium bowl.

What games are included in seasonal packages?

Seasonal hospitality memberships include all home league matches (19 in the Premier League and 23 in the Championship) as well as the first round played at home in each of the domestic Cups; the Carabao Cup and FA Cup. Refreshments for Cup games will be at an additional charge.

Seasonal members are able to purchase their seat for any later-round Cup matches and will be given the opportunity to upgrade to a hospitality facility at an extra charge if available.

Please note that Play Off Matches are not included in seasonal memberships.