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To ensure that any specific complaint is dealt with promptly and efficiently, the Club prefers all complaints to be made in writing.

In the first instance customers and supporters should contact the office or department relevant to their query or complaint to the following address:

Supporter Liaison Officer
West Bromwich Albion Football Club
The Hawthorns
West Bromwich
West Midlands B71 4LF

A response should then be received by the customer or supporter within fourteen days. If a complaint has not been dealt with speedily and efficiently by the office or department concerned, the customer or supporter should then write to The Chief Executive.