Season Ticket FAQs

6th May

Please find below some Frequently Asked Questions regarding 2022/23 season tickets. If you have a query that is not answered by the below please contact the Ticket Office by calling 0121 227 2227 or email opening hours can be found here.

Season Ticket FAQs

How can I renew my season ticket?

The most convenient and cheapest way is to renew online at If you’d prefer to renew via the Ticket Office you can visit or call 0121 227 2227 during the office hours (available here), but please note the price will increase by £10 for all categories apart from the under 17.

Please note if you wish to pay by taking out a loan with our partner V12 Retail Finance (further information can be found here and see “How can I pay for a season ticket” below) and repay by direct debit over 10 monthly payments you will have to purchase your season ticket online and select ‘Direct Debit’ as your payment option.

To buy online you’ll need a My Albion Single Sign Out account linked to your ticketing customer ID number. If you don’t have a passport-style photograph on file you will be prompted to add one to your account before you can purchase. For more information on how to create your My Albion Single Sign On account please click here.

Click here for Ticket Office opening hours

I’m not a current season ticket holder, can I buy a season ticket?

Yes, season tickets are on sale to all supporters. If you purchase now you can select from any of the seats not taken by a current season ticket holder. If you’d like a seat that is currently taken you will have the option to move your season ticket when we open the seat-move window at 10am on Monday 4th July 2022.

How long have I got to renew my current season ticket?

Existing season ticket holders have until 5pm on Friday 1st July 2022 to renew their existing seat, after which it will be released for general sale if not renewed. Sales will be suspended over the weekend and season tickets will then be back on sale at 10am on Monday 4th July 2022.

How can I pay for a season ticket?

You can pay in full online with a credit or debit card payment at or by visiting or calling the Ticket Office on 0121 227 2227. Please click here for Ticket Office opening hours.

You can spread the cost of your season ticket by taking out a loan with our partner V12 Retail Finance and repay by direct debit over 10 monthly payments. Finance issued subject to acceptance, status and based on your individual circumstances. Further information can be found here.

You can also spread the cost interest free with a special offer from Albion MasterCard. This offer is only available to existing card holders. For more information regarding the offer please click here.

The Club reserves the right to withdraw these payment method options at any time.

How much does a season ticket cost?

Season ticket prices have been frozen or reduced across all categories for the 2022/23 season. Click here to see full details.

Remember the cheapest way is to buy online and anyone purchasing in person or over the telephone will pay an additional £10 per season ticket.

Why have the age categories changed?

As part of our commitment to encourage families and the next generation of supporters to The Hawthorns, we have adjusted our age categories to ensure younger supporters are not priced out of supporting Albion at home.

The new categories are;

Under 17 – all supporters aged 16 or under on 31st August 2022

17-19 – all supporters aged 17 to 19 on 31st August 2022

20-25 – all supporters aged 20 to 25 on 31st August 2022

Adult – all supporters aged 26 to 64 on 31st August 2022

65+ - All supporters aged 65 or over on 31st August 2022

How do I qualify for a concession price?

We have a number of concession categories, please see below details for the criteria for each.  Please note that all concessionary tickets require a date of birth on file and a digital photograph. You can upload a photo of yourself to your account at, you can have one taken free of charge at the Ticket Office or you can email in a photograph to (please note supporters who have already supplied a photograph previously do not need to do so again).

Supporters qualify for the price categories based on their age on 31st August 2022

Under 17: 16 or under

17-19: Aged 17 to 19

20-25: Aged 20 to 25

Adult: Aged 26-64

Senior: Aged 65 or over

Can I buy my season ticket for a friend or family member at the same time?

If these supporters are on your Friends and Family list, yes you can purchase their season ticket at the same time.

If they are not currently listed in your Friends and Family click here and log in with your My Albion Single Sign On. Click NEW and you’ll be prompted to add the Customer Number and surname of the supporter you’d like to add to your list.

Will I receive a new Stilecard?

New stilecards will only be issued to new season ticket holders or those moving seats or changing category. Please hold on to your current stilecard until your new one arrives through the post.

I’ve changed my contact details, what should I do?

You can log in to your My Albion Single Sign On account and update your details on the profile page. If you have not yet created your My Albion Single Sign On account and linked it to your Customer ID please click here for instructions.

Can I move my seat?

If you are an existing season ticket holder you need to renew your current seat and can then move when the renewal window closes. You will be able to move seats from 10am on Monday 4th July 2022.

Please note that if you move to a more expensive area of the ground you will be required to pay the additional cost. Likewise if you move to a cheaper area you will be refunded the difference.

For seasonal or match by match seat moves please contact the Ticket Office to arrange.

I have a child season ticket but would like to bring an adult to a game in their place, is this possible?

You can upgrade your season ticket a maximum of five times per season. To upgrade the season ticket you can either call us on 0121 227 2227 or alternatively go into the Ticket Office on the day of the game and the upgrade can be processed then.  The cost will be the matchday price of the ticket minus the pro rata cost of your junior season ticket for an individual match. There will be a limit to how often this can happen.

I want to purchase online but don’t know my username and / or password, what do I do?

To log in to your ticketing account you will need a My Albion Single Sign On account linked to your Customer ID that can be found on your stilecard. Click here for instructions if you have not yet set up your account.

If you cannot log in to your My Albion Single Sign On Account reset your password by clicking Forgot Password on the Log in page. If you are still having problems logging in please email

What is WBA TV+?

WBA TV+ was launched for the 21/22 season exclusively for season ticket holders and members. Content includes a review of the 2001/02 promotion season, A Trip Down Halfords Lane series with Club Legends, Classic matches, The Lord is my Shep-Pod and full match replays from every game. WBA TV+ can be accessed here.

Season ticket holders automatically get access to WBA TV+ which will include all new releases for the 22/23 season as well as all published content from 21/22.

You’ll need your My Albion Single Sign On account to watch on or the Club’s official app.