Events FAQs

It really depends on the number of guests you expect will attend your event, and how you would like the suite set up. 

We offer several options from room-hire only to packages that include refreshments, equipment etc.

To get an accurate price please contact our Events Team on 0121 524 3453 to discuss your event and requirements or email events@wbafc.co.uk.

This depends on the type of event and the facility that you wish to use.

Our largest facility can hold up to 300 guests for a conference set-up and 300 for a banquet set-up.

We have spaces that can accommodate smaller groups in a more appropriate setting should your event be on a smaller scale.

If you are planning an event that will be hosting a higher number of guests, please talk to us about the options. For example, we can host exhibitions in our concourse areas and clients can use multiple suites for the same event and create break out areas.

We want to ensure you find the best venue for you so if we can't accommodate your ideas then we will be completely honest with you.

All of our suites are fully equipped with Audio Visual options that will be included with your room-hire. Should you require additional options please discuss your requirements with the Events team.

We have both full-day and half-day delegate packages available. Our packages are based on a minimum number of delegates and include the following:

• Main Meeting Room Hire (8am – 6pm for full day and 8-12 or 1-5 for a half day)
• A Dedicated Event Coordinator, and Duty Manager
• Arrival Tea, Coffee, Granola Pots & Danish Pastries
• Mid-Morning Tea, Coffee & Biscuits
• 2 course finger or Fork Buffet or Street Food menu
• Afternoon Tea, Coffee & Cakes
• Iced Water
• Conference Sweets
• Conference Pads & Pens
• A Flipchart with Pad & Pens
• LCD Projector, and Drop-Down Screen

Minimum numbers apply

Find out more about our Day Delegate Packages here

We do allow guests to have access to the suite the day prior to set up, providing that the suite is available. We can confirm the availability of this a week prior to your event taking place, just speak to your Event Manager to confirm and arrange.

To guarantee access the day before your event we would have to charge an additional room hire fee.

We do not allow clients to bring their own catering on site. We have an excellent Award-Winning in-house catering team that can work with you to design the menu that you require.

We also offer flexible menus to suit a majority of dietary requirements to make it easy for your Event Planner. Find out more here.

Should you not wish to use our in-house catering team we do have a list of approved external caterers that we ask you to use. Please ask the Events Team for more information.

Yes, we offer complimentary Wi-Fi for all guests attending events at The Hawthorns. Please confirm access details with your Event Manager.

Yes, we offer complimentary Wi-Fi for all guests attending events at The Hawthorns. Please confirm access details with your Event Manager.

You can book your Christmas party one of two ways.

Online here or by calling 0121 524 3453

If you're having issues with an existing booking, please view the “How to Book” document attached to your email from the events team. If you're having issues making a booking or have any other issues please contact the events team at events@wbafc.co.uk or 0121 524 3453.

We can provisionally hold your booking on our system for up to 3 days, at which point if your booking has not been secured with a holding deposit/full payment, will be released. We can only provisionally hold ONE party at a time. 

To provisionally hold your booking, please call the events team on 0121 524 3453.

To ensure that your party is not separated at any point, we would recommend 1 person in your party (the main organiser) to buy your tickets together. If you do need to purchase tickets separately, please confirm the lead bookers name and we can connect the bookings together, to ensure you are seated together. 

Your full event details will be sent to your main organiser 1 month prior to your event.

Our usual table size is 10 people per table. If your booking is for less than 10 people you may be situated on a shared table.

Should your party be larger than 10 people you will be spread over multiple tables that are in close proximity to one another.

We are a cashless venue so we only accept card payment unfortunately, you do also have the option to pre-order drinks packages prior to your event to secure exclusive discounts. 

All tickets are non-refundable.

We have an easy three stage booking process.

1. Make your booking - by paying in full or a deposit payment via telephone or online

2. You will need to confirm any specific requirements - 1 month before your event date

• Specific Dietary or Allergen Requirements
• Accessibility Requirements

Please send to events@wbafc.co.uk or submit over the phone by calling us on 0121 524 3453

3. Full event information will be sent out 1 month before your event date (including your confirmed event itinerary)

The dress code for all Christmas parties is smart - dress to impress!

Yes, Christmas parties are available to guests who are 18+ years old. 

We operate a challenge 25 policy across the stadium for customers looking to purchase alcohol, therefore we recommend bringing a form of photographic ID.