Events FAQs

23rd April

We're looking forward to welcoming you to The Hawthorns. Below are some frequently asked questions that you may find useful ahead of your visit. If you have any further queries please call the Events Team on 0121 524 3453 or click here to contact us and select Events from the dropdown menu.


Frequently Asked Questions

How much does it cost to hire a room at The Hawthorns?

It really depends on the number of guests you expect will attend, and how you would like the suite set up. 

We offer a number of solutions from room-hire only to packages that include refreshments, equipment etc.

To get an accurate price please contact our Events Team on 0121 524 3453 to discuss your event and requirements.

What is the maximum number of guests that can be accommodated?

This depends on the type of event and the facility that you wish to use.

Our largest facility can hold up to 300 guests for a conference set-up and 280 for a banquet set-up.

We have facilities that can accommodate smaller groups in a more appropriate setting should your event be on a smaller scale.

If you are planning an event that will be hosting a higher number of guests, talk to us about the options. For example we can host exhibitions in the concourse areas and clients can use multiple suites for the same event and create break out areas.

We want to ensure you find the best venue for you so if we can't accommodate your ideas then we will be completely honest with you.

Is Audio Visual Equipment included in the room-hire rate?

All of our suites are fully equipped with Audio Visual options that will be included with your room-hire. Should you require additional options please discuss your requirements with the Events team.

Do you offer a Day Delegte Rate?

We have both full-day and half-day delegate packages available. Our packages are based on a minimum number of delegates and include the following:

  • Main Meeting Room Hire (8am – 6pm for full day and 8-12 or 1-5 for a half day)
  • Arrival Tea, Coffee, Orange Juice and Mini Danish Pastries or Fresh Fruit
  • Mid-morning Tea, Coffee and Biscuits
  • 2 Course Finger or Fork Buffet Lunch
  • Afternoon Tea, Coffee and Cakes or Fresh Fruit
  • Mineral Water Allocation and Sweets
  • Conference Pads and Pens
  • 6ft tripod screen

Find out more about our Day Delegate Packages here

Can i access the suite the day before my event to set up?

We do allow guests to have access to the suite the day prior to set up, providing that the suite is available. We can confirm the availability of this a week prior to your event taking place, just speak to your Event Manager to confirm and arrange.

To guarantee access the day before your event we would have to charge an additional room hire fee.

Can I provide my own catering?

We do not allow clients to bring their own catering on site. We have an excellent in-house catering team that can work with you to design the menu that you require.

We also offer a flexible menu that suits the majority of dietary requirements to make it easy for your Event Planner. Find out more here.

Should you not wish to use our in-house catering team we do have a list of approved external caterers that we ask you to use. Please ask the Events Team for more information.

Is there Wi-Fi at The Hawthorns?

Yes, we offer complimentary Wi-Fi for all guests attending events at The Hawthorns. Please confirm access details with your Event Manager.

Is there car parking at The Hawthorns?

Yes, we have over 300 complimentary car parking spaces available at the stadium. Unfortunately we cannot reserve car parking spaces and all spaces are available on a first come, first served basis.

Christmas Parties

How do I book my Christmas Party?

From this year we are selling our Christmas Party Night ONLINE 

Click here to book your places

I am having trouble with my online booking!

Please refer to the “How to Book” document attached to your email from the Events Team. If you have further problems, please contact the Events Team at or 0121 524 3453.

I have previously paid a deposit to secure my booking, am I able to do this this year?

No, our online bookings will require full payment upon checkout to secure your booking.

Can members of our party buy their own tickets?

To ensure that your party is not separated at any point, we would recommend 1 person in your party (the main organiser) to buy your tickets together. For any additional places, we would further recommend that the Main Organiser chosen, purchases these tickets, for the same reason.

When will I receive further information about the event?

Your full event details will be sent to your main organiser 1 month prior to your event.

Will our booking of 2 be on a shared table?

Any bookings 7 guests and under may be on a shared table, yes.

Can we pay cash at the bar on the night?

No, the stadium is now operating a cashless bar service. As a result, the bars will not accept cash and will be CARD ONLY.