Events FAQs

23rd April

We're looking forward to welcoming you to The Hawthorns. Below are some frequently asked questions that you may find useful ahead of your visit. If you have any further queries please call the Events Team on 0121 524 3453 or click here to contact us and select Events from the dropdown menu.


Frequently Asked Questions

How much does it cost to hire a room at The Hawthorns?

It really depends on the number of guests you expect will attend, and how you would like the suite set up. 

We offer a number of solutions from room-hire only to packages that include refreshments, equipment etc.

To get an accurate price please contact our Events Team on 0121 524 3453 to discuss your event and requirements.

What is the maximum number of guests that can be accommodated?

This depends on the type of event and the facility that you wish to use.

Our largest facility can hold up to 300 guests for a conference set-up and 280 for a banquet set-up.

We have facilities that can accommodate smaller groups in a more appropriate setting should your event be on a smaller scale.

If you are planning an event that will be hosting a higher number of guests, talk to us about the options. For example we can host exhibitions in the concourse areas and clients can use multiple suites for the same event and create break out areas.

We want to ensure you find the best venue for you so if we can't accommodate your ideas then we will be completely honest with you.

Is Audio Visual Equipment included in the room-hire rate?

All of our suites are fully equipped with Audio Visual options that will be included with your room-hire. Should you require additional options please discuss your requirements with the Events team.

Do you offer a Day Delegte Rate?

We have both full-day and half-day delegate packages available. Our packages are based on a minimum number of delegates and include the following:

  • Main Meeting Room Hire (8am – 6pm for full day and 8-12 or 1-5 for a half day)
  • Arrival Tea, Coffee, Orange Juice and Mini Danish Pastries or Fresh Fruit
  • Mid-morning Tea, Coffee and Biscuits
  • 2 Course Finger or Fork Buffet Lunch
  • Afternoon Tea, Coffee and Cakes or Fresh Fruit
  • Mineral Water Allocation and Sweets
  • Conference Pads and Pens
  • 6ft tripod screen

Find out more about our Day Delegate Packages here

Can i access the suite the day before my event to set up?

We do allow guests to have access to the suite the day prior to set up, providing that the suite is available. We can confirm the availability of this a week prior to your event taking place, just speak to your Event Manager to confirm and arrange.

To guarantee access the day before your event we would have to charge an additional room hire fee.

Can I provide my own catering?

We do not allow clients to bring their own catering on site. We have an excellent in-house catering team that can work with you to design the menu that you require.

We also offer a flexible menu that suits the majority of dietary requirements to make it easy for your Event Planner. Find out more here.

Should you not wish to use our in-house catering team we do have a list of approved external caterers that we ask you to use. Please ask the Events Team for more information.

Is there Wi-Fi at The Hawthorns?

Yes, we offer complimentary Wi-Fi for all guests attending events at The Hawthorns. Please confirm access details with your Event Manager.

Is there car parking at The Hawthorns?

Yes, we have over 300 complimentary car parking spaces available at the stadium. Unfortunately we cannot reserve car parking spaces and all spaces are available on a first come, first served basis.

Christmas Parties

How do I book my Christmas Party?

You can book your Christmas party one of two ways.

Online here


Over the phone - 0121 524 3453

I am having trouble with my online booking!

If you're having issues with an existing booking please view the “How to Book” document attached to your email from the events team.

If you're having issues making a booking or have any other issues please contact the events team at or 0121 524 3453.

Can I provisionally hold my booking?

We can provisionally hold your booking on our system for up to 3 days, at which point if your booking has not been paid for in full, will be released.

We can only provisionally hold ONE party at a time.

To provisionally hold your booking, please call the events team on 0121 524 3453.

Can members of our party buy their own tickets?

To ensure that your party is not separated at any point, we would recommend 1 person in your party (the main organiser) to buy your tickets together. For any additional places, we would further recommend that the main organiser chosen, purchases these tickets, for the same reason.

When will we receive all of the event details?

Your full event details will be sent to your main organiser 1 month prior to your event.

Will we be on a private table?

Our usual table size is 10 people per table.

If your booking is for less than 10 people you may be situated on a shared table.

Should your party be larger than 10 people you will be spread over multiple tables that are in close proximity to one another.

Can we pay cash at the bar on the night?

No, the stadium is now operating a cashless bar service. As a result, the bars will not accept cash and will be CARD ONLY.

What are the next steps once I've booked my party?

We have an easy three stage booking process.

1. Make your booking - by paying in full via telephone or online

2. You will need to confirm any specific requirements - 1 month before your event date

  • Specific Dietary or Allergen Requirements
  • Accessibility Requirements

sent to or submitted over the phone 0121 524 3453

3. Full event information will be sent out 1 month before your event date (including your confirmed event itinerary)

An Evening of Queen Concert

How do I book tickets?

General admission tickets can be purchased online at

You'll need a My Albion Single Sign On account to purchase, instructions on how to set up an account and buy tickets can be found here.

Hospitality packages can also be purchased online here, or you can book directly with our Sales team on 0121 524 3453 or email

Are there any discounts for season ticket holders or members?

Due to the limited availability for the event there are no discounts available for tickets or hospitality packages

Can I sit in my usual matchday seat?

Seating will only be available in the East Stand. if you are an East Stand season ticket holder you can view the availability map here and if your seat is still available, you can purchase online.

If you are a seasonal hospitality member please contact the Events Team to discuss the availability of your seasonal seats on 0121 524 3453 or email

Will there be parking available?

Car parking is available to book online for £7 per space. Click here to book car parking online.

Hospitality packages include 1 car parking space per 4 hospitality places booked. If you require additional car parking you can book online here.

I have accessibility requirements, can you accommodate them?

Yes, if you have any accessible requirements please contact the Events Team on 0121 524 3453 or email and we can ensure we can facilitate your needs.

What are the timings for the event?

Please note all timings are subject to change

4pm Car Park facilities will open

4.30pm Hospitality Facilities will open

6pm Doors open for General Admission

7.30pm Event Starts

10pm Event ends

11pm Hospitality facilities close

11.30pm Car Park facilities close

Further information around timings for Hospitality guests will be confirmed 1 month prior to the event

Will I be able to buy refreshments on-site?

Yes, the concourse kiosks in the East Stand will be open serving a range of food and drink throughout the event.

Please do not bring food or drink into the Stadium with you.

How will I receive my tickets?

General admission tickets will be issued as e-tickets only and will be available to download after purchasing from your account, click here to view and download your tickets.

You can print your tickets on A4 paper or save on your smartphone to gain entry on the evening.

If you are purchasing tickets for multiple people please sure you either send them their tickets or print them off on their behalf and bring to the event.

Hospitality tickets will be issued with full itineraries 1 month prior to the event.

I need to change the car registration details I have provided

If you have booked car parking you will be asked to provide car registration details for each space. if you need to change these details after purchasing please contact with your booking details and the new car registration information.