Membership FAQs

8th July


How do I buy a 22/23 membership?

All 22/23 memberships are available to purchase online here.

Alternatively you can visit or call the Ticket Office on 0121 227 2227 during opening hours. Find out the opening hours here.

I’m a season ticket holder, do I need to buy a membership?

No, adult season ticket holders automatically receive access to WBA TV+, as well as a higher level of ticket priority so do not need to purchase a membership.

I haven't received my welcome pack. What should I do?

Welcome packs will begin to be distributed from September 2022.

Welcome Packs are usually dispatched within 2-3 weeks of the purchase of your membership.

If you haven’t received your membership pack within 4 weeks of the date of purchase please contact

How do I set up a My Albion account?

Setting up a My Albion account is straightforward and will only take a couple of minutes.

Find full instructions of how to do so here.

My account won’t link to my Customer ID Number. What should I do?

Find full instructions of how to link your Customer ID Number to your account here.

If you’re still having difficulty linking your Customer ID Number to your ticketing account please contact


Can I purchase memberships for other fans?

Yes you can purchase a membership for any other fan that is listed on your Family and Friends list. If the fan you would like to purchase for is not on your Friends and Family list please contact the Ticket Office, you will need to provide the supporter’s name, date of birth and address if they do not already have an account with us.

The Ticket Office can be visited or called on 0121 227 2227 during opening hours. Find out the opening hours here.


How do I watch WBA TV+?

WBA TV+ is available to watch online here or through the official WBA app. Click on WBA TV at the bottom of the app and scroll down to the WBA TV+ category to view your exclusive content. Just login to your account and enjoy!


WBA TV+ videos aren’t playing for me?

If WBA TV+ videos aren’t playing for you please ensure that you are logged in to your My Albion account and that it is linked to the Customer ID number attached to your membership.

If you continue to have issues please email

Do I get WBA TV Matchday access as part of my membership?

No. WBA TV Matchday packages are a separate offering subject to various restrictions imposed by the EFL. As a result members and season ticket holders who would like to purchase seasonal or Match Pass packages will have to do so in addition to their WBA TV+ access.

WBA TV Matchday passes can be purchased here

Ticket Priority

How does my ticket priority work?

Ahead of every match the ticket on-sale dates will be published with details of an exclusive window for members to purchase ahead of non-members or general sale.

If a match is high-demand we will introduce priority windows based on loyalty points, of which members will be allocated 300 points. You can then earn an additional 5 points for any league match you attend and 10 points for any cup game.

Can I buy a ticket for a friend who isn’t a member during my priority window?

For the majority of home games you will be able to purchase additional match tickets for friends and family during your membership window. However we reserve the right for high-demand fixtures to restrict membership ticket purchasing windows to members only.

If your friend decided to become a member to access the ticket priority they would need to complete this purchase first before having access to the ticket priority window.