Accessible Travel Solutions

8th April

See below for detailed information regarding the different types of transport to The Hawthorns

Accessible Transport to The Hawthorns

Travel by Car

Click here for maps to the stadium and directions by car

A comprehensive matchday travel plan is in place which results in a single lane of the A41 directly outside of the stadium and Halfords Lane being closed off to all traffic 95 minutes prior to kick-off. These closures remain in place for up to one hour after final whistle.

Albion Matchday Parking

  • Numerous car parks are available around the stadium, of which many are operated by private businesses and may not always be suitable for wheelchair access etc.
  • Within close proximity are East End Foods (Birmingham Road), ECP (adjacent to The East Stand) and former Pipe Centre (Adjacent to McDonalds).
  • Disabled supporters who have tickets for the East Stand Executive Suites and are Blue Badge holders can also park on the main car park – restricted numbers so please contact the club in advance.
  • Away fans are encouraged to park on the east side of the stadium adjacent to Middlemore Road to ensure a smooth exit following the fixture.
  • There is a limited number of disabled parking spaces at Hawthorns House, available on a first come first served basis for £5.
  • Parking here would also mean approximately a 10 minute walk along Halfords Lane to the designated Disabled Access entrance on the corner of the West Stand and the Birmingham Road End. Designated Stewards at this entrance will assist supporters with access.
  • There are a number of privately operated car parks in close proximity to the stadium but WBAFC has no responsibilities for their operation and or opening / closing times
Travel by Bus
  • The stadium is served by the number 74 bus operated by Network West Midlands. The buses run every 10 minutes with a journey time of approximately 24 minutes to Birmingham City Centre
  • The 74 bus service operates between Birmingham City Centre and Dudley, with calling points at Handsworth, West Bromwich and Great Bridge as well as on the Birmingham Road, directly outside The Hawthorns.
  • The buses operated by Network West Midlands are all low floor vehicles (this means they can be lowered to pavement level when the bus stops and the door opens) and each bus has a minimum of one dedicated wheelchair space as well as clearly marked priority seats with space underneath for an assistance dog.
  • The bus floor is non-slip and there are colour-contrasting handrails on the side of each door, with horizontal handrails in the gangway areas.
  • A dedicated wheelchair space is normally located on the right hand side of the bus. To travel safely, you’ll have to reverse into the space with the back of your wheelchair against the backrest. The wheelchair brakes will have to be applied too, as no additional restraint system is available. There’s a horizontal handrail on the right hand side of the space, with a vertical handrail on the left side. When the bus approaches your stop, you can press the bell push button located on the handrail which alerts the driver that you want to get off. There will be a sound and a sign will illuminate to indicate that the bus is stopping. The bus will pull into the kerb and the driver will put out the access ramp.


Fans are reminded that buses can get very busy on matchdays.

Further information can be found on the National Express West Midlands website, then select Journey Planner to find out exactly which buses can get you from home to the match -

Travel by Tram or Train


  • Every tram has been designed to enable easy access and there is level access between the tram and the platform edge. The trams have bright, colour-contrasting doors and handrails, priority seats for disabled people and people with mobility difficulties, two spaces for wheelchair users, next stop visual information and audio announcements. A customer service representative is always on board so please approach them if you need help.
  • If you’re a wheelchair user, you’ll be able to travel on public transport provided your wheelchair conforms to International Standard ISO 7193 (maximum length 1200mm and width 700mm). Trains used by London Midland only allow wheelchairs with the footrests folded to be carried, provided they fall within the dimensions of 1000mm length and 700mm width.


  • New automatic audio announcement systems and electronic information screens have been installed at all stations, and they provide audible and visual information about the next train to arrive.
  • Trains have push-button-operated powered sliding doors, flat wide entrances, good internal lighting and handy grab rails. The floor areas near the doors have a colour-contrasted finish together with door opening and closing buttons that have colour-contrast surrounds, and tactile and Braille text.


The Tram & Train Station (The Hawthorns) is less than half a mile away from the Stadium.

For more information on Train and Metro services visit

Disabled Access at The Hawthorns Station

The nearest station is The Hawthorns which is situated less than half a mile away (5 minutes walk) from the stadium.

This station is served by trains from Worcester Foregate Street / Kidderminster and Dorridge / Stratford-upon- Avon (via Birmingham Moor St and Birmingham Snow Hill).

Meanwhile the station is served by Midland Metro services from Birmingham New St and Wolverhampton St. George’s.

The Hawthorns station details:

  • Staff available for assistance
  • Ramp for train access
  • Step free access
  • Ramp free access
  • Wheelchairs not available
  • Induction loop
  • No ATM Machine
  • Ticket machine [no accessible ticket machines]
  • Pay phones (cards and coins) [accessible phones are not available]
  • No toilets
  • No waiting rooms
  • 182 car parking spaces including 12 accessible spaces
  • Taxis – Cedar 0121 555 7888, Bearwood 0121 420 1111 [accessible taxis are not available]
  • Mobility set down/pick up points – not available

Helpline contact is 0800 092 4260

Disabled Access at Birmingham New St Station

Step-free access

  • The footpath to the entrance from Hill St has steps, though there is level access from the drop off point.
  • All platforms have lifts and escalators, except platform 1 which has a lift and stairs only.
  • All entrances have automatic doors. Induction loops
  • Loops connected to the public address system have been built in to the concourse and the platforms.

Blind & Partially Sighted

  • There are large print signs at all entrances and a tactile map opposite the reception inside the Hill St entrance. A braille map and copies of the audio guide and the station map and guide are available from reception.
  • There are Station Audio Guides and the floor is textured at exits and walls / floors and windows / glass doors are easily to tell apart, following advice from the RNIB.

Ticket Office

  • There is an accessible window with a low counter open all station hours.
  • How to request assistance - You can get help with getting around the station and on and off the train by calling your train company, ideally 24 hours in advance.
  • You can arrange help on the day at the reception (by the Hill St entrance) or by calling 0121 576 2706. If you haven’t booked you may have to wait, but their policy is to help everyone. Help is available throughout station opening hours.

Accessible toilets

  • All toilets are beyond the ticket barrier.
  • Women: between the escalators to platforms 5a-6a and 11b-12b. Free, Radar key required or ask attendant.
  • Men: between the escalators to platforms 11b-12b. Free, Radar key required or ask attendant.


  • Assistance staff has access to wheelchairs for use around the station. Waiting areas
  • The two lounges beyond the ticket barrier have dedicated areas for wheelchairs. All platforms have waiting areas for wheelchair users next to the departure / arrival screens with seating for companions.

Getting to and from the station

  • Bus - There are nearby bus stops on Smallbrook Queensway (use the walkway off Stephenson St) and Hill St. Most buses are wheelchair accessible. For more about accessible bus travel across the city visit Centro or call them on 0121 200 2700.
  • Car - The accessible pick up / set down point is just off Hill St. Sat nav postcode B5 4AH.
  • Short stay parking: Off Hill St, there are no designated Blue Badge spaces. There are 4 spaces outside the Hill St entrance, there is no charge.
  • Long stay parking: For nearby car parks see parking at New Street Station.
  • Taxi - The taxi rank is on Navigation St (step free from station). The drop-off point is just outside the entrance off Hill St. There is level access from here to the to the station. Most taxis can accommodate a manual wheelchair.
Disabled Access at Birmingham Snow Hill Station

There are generally 2 members of staff on duty.

  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 7m (22ft 12in) from the main entrance.
  • The station is not staffed between 23:50-06:00.
  • There is level access into the Station.
  • The main entrance opens (no doors).
  • The entrance opening is 500cm (16ft 5in) wide.
  • Motorised scooters are allowed in public parts of the venue.
  • All key concourse shops and services have level access.
  • There are 5 platforms in the station. Step-free access and lighting
  • The reception desk is 4m (13ft 1in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • Lighting levels are medium. Induction loops
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Blind & Partially Sighted

  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1-5.
  • There is an accessible window with a low counter open all station hours.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • At the current time of writing staff are not Text Relay aware.

Accessible toilets

  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1 and 3.
  • Accessible toilets are not located on the main station concourse.
  • Accessible toilets are 34m (37yd) from the main entrance. Wheelchairs
  • Assistance staff has access to a wheelchair for use around the station.

Getting to and from the station

  • Bus - There are nearby bus stops adjacent to the station. For more about accessible bus travel across the city visit Centro or call them on 0121 200 2700.
  • Car – There is a car park for public use within 200m (approx).
  • The name of the car park is Birmingham Snow Hill Car Park.
  • The car park is located above the venue.
  • Taxi - There is a taxi rank located 49 metres from the front main entrance