First Time at The Hawthorns

14th April

We're so excited that you'll be joining us at The Hawthorns soon! Here's a guide for what you can expect for your first match at The Hawthorns.

If you are under 16 and you are coming to your first match at The Hawthorns please email to let us know your name, age and the seat you'll be sitting in.

Getting to the Ground

The Hawthorns Stadium is really easy to get to. If you're coming on the train or tram The Hawthorns station is less than a 10 minute walk from the stadium, even if you have little legs! You'll see lots of Albion shirts at the station and fans will already be singing and getting into the matchday spirit.

If you're travelling by car, the stadium is only a couple of minutes drive away from the motorway so as soon as you come off the M5 at Junction 1 you know you are almost there! .

Eating and Drinking

There's lots of choices for food and drink inside and outside the Stadium. There's a Greggs and a McDonalds right next to The Hawthorns as well as vans selling burgers, hot dogs, jacket potatoes and lots more.

Inside the ground each stand has lots of kiosks that sell pies, burgers & pizza slices, as well as soft drinks, chocolate and crisps.


Based on a 3pm kick off these are the key times for your day, please note they could change though so make sure you keep an eye on the website and social media!

9amClub Shop & Ticket Office open
1.30pmTurnstiles open and the concourse kiosks open with a Pre-Match Save offer with some items just £2
2.15pmPre-Match Save offer ends and the teams are announced for the first time
2.30pmBaggie Bird and Boiler Man walk around the pitch to meet fans
2.45pmThe pre-match build up begins
3pmKick Off!

Things to do

You can pick up a matchday programme from the Club Shop as well as the sellers outside and inside the stadium. There's a junior section in there with activities and a quiz and competitions. Make sure you send us a photo of you with the matchday programme and you could win a prize!

When you're in your seat you'll hear and see videos being played on the giant screens and our Stadium Announcer welcoming you to The Hawthorns and letting you know what's happening that day.

Keep an eye our for our mascot Baggie Bird, and our sponsors' mascot Boiler Man who walk around the pitch to say hello to young supporters and take selfies with them. If you ask a parent or guardian to tweet your selfie with #AlbionFamily we could even show it on the big screen!


We hope you have a fantastic day with us... Come On You Baggies!