GIFT VOUCHER STADIUM TOUR terms and conditions

31st May

Details of how the Club uses and protects your personal data, as well as your rights in respect of it, how to exercise your rights and how to contact us is set out in our Customer Privacy Notice.  More information about how the Club processes personal data in general can be found in our Privacy Policy at If you provide information to us about any other people, you must give them a copy of this Privacy Notice so that they understand how their information will be used.  You should only provide information about them if you are authorised to do so.

Gift Voucher(s)

West Bromwich Albion Football Club Stadium Tour Gift Vouchers (“Gift Vouchers”) can be used to purchase a Stadium Tour of The Hawthorns. Such Stadium Tour is subject to the terms WBA FC Stadium Tour Terms and Conditions.

Gift Vouchers are sold in pound sterling and are available in denominations of £20, £35 and £100. 

You can redeem a Gift Voucher against a Stadium Tour online at No fees apply to Gift Vouchers. Gift Vouchers will be sent electronically to the email address provided by the purchaser. No physical gift vouchers will be provided.

If at the time of redemption, the cost of your purchase:

  • is less than the balance on the Gift Voucher, the unused balance will remain on the Gift Voucher for use towards future purchases of WBA FC Stadium Tours;
  • exceeds the balance on the Gift Voucher, the remaining amount must be paid by you using one of the accepted payment methods acceptable to the Club.

Limitations of Gift Vouchers:

  • Gift Vouchers can only be redeemed against purchases of WBA FC Stadium Tours of The Hawthorns. They cannot be redeemed against any other purchases.
  • Gift Vouchers and/or any unused balance cannot be redeemed or exchanged for cash.
  • Damaged, altered or cancelled Gift Vouchers will not be accepted.
  • Gift Vouchers, and any unused balance linked to that Gift Voucher, will expire 12 months from the date that the Gift Voucher was purchased.
  • Gift Vouchers can only be purchased online at Gift Vouchers purchased online through the Club, the purchaser of the Gift Voucher can request a refund at any time within fourteen calendar days beginning on the day after the purchaser received the Gift Voucher provided that the Gift Voucher is unused. To cancel, the purchaser will need to give a clear statement that the purchaser wishes to cancel, which shall include the purchaser’s name, address, contact details, and the gift voucher that the purchaser wishes to cancel and send this to Any reimbursement will be made using the same means as payment as you used for the initial transaction unless we agree otherwise. 
  • A Gift Voucher cannot be used to purchase other Gift Voucher(s) and cannot be sold or exchanged for cash or any other prepaid payment instrument.
  • Gift Vouchers will not be replaced if lost or stolen.
  • Gift Vouchers cannot be used for any illegal or unauthorised purpose.
  • Gift Vouchers purchased through a third party other than with permission of the Club cannot be redeemed.

Failing to comply with these terms and conditions may result in the Club taking action(s) against you and/or any other third party, including, but not limited to, preventing the redemption of Gift Voucher(s) or revoking Gift Voucher balances. In addition to any other rights available to the Club, the Club has the right to cancel any order where it suspects or becomes aware that a Gift Voucher has been used fraudulently as part of that transaction.

Treat Gift Vouchers like cash. The Club is not responsible for lost, destroyed or stolen Gift Vouchers or where Gift Vouchers are used without your permission. The Gift Vouchers can be used by anyone in possession of the Gift Voucher. The Club is not obliged to check the identity of a person using the Gift Voucher. However, the Club reserves the right to request identification if for whatever reason it decides to do so.


Version: April 2023 (1)