Albion are today able to confirm details of refunds for match tickets purchased for games over the remainder of the 2019/20 season.
These arrangements will apply to home and away match tickets purchased for any of the nine remaining fixtures.
This follows government confirmation that any resumption of fixtures for the remainder of the season will go ahead behind closed doors.
Details relating to season-ticket purchases for the 2019/20 campaign will be announced in due course.
All dates provided in this information will be to our best endeavours but cannot be guaranteed especially during such testing circumstances.
But the Club will be shortly processing the refunds for home and away games and away travel.
Tickets purchased by card either online or by phone will be refunded onto the same card. It is our intention that credit/debit cards will be refunded during the week commencing May 18.
We are advised that you should allow up to 14 working days for the refund to be credited to your account.
Tickets purchased in person at the ticket office, either by cash or card, will be refunded by cheque.
Again, it is our intention that cheques will be processed and sent out by post in the week commencing May 18.
We would like to take this opportunity to extend the Club’s deep appreciation of our supporters’ patience and understanding over the issue of refunds during this difficult period for all businesses.