Ticket News

Prepare for the Play-Offs - early ticket details

The Play-Offs are coming - and here are some early guidelines for Baggies fans getting ready for the excitement and drama of the battle for the final Sky Bet Championship promotion spot.

  • Please check your personal data
  • New Twitter account for queries
  • Three days for STHs to ensure their home semi-final seat
  • Online sales encouraged and easiest
  • Choice of print-at-home or load ticket to Stilecard for HSTH
  • Prices at this season’s matchday prices

The opposition and dates for our semi-final are still to be confirmed and we urge supporters to keep an eye on wba.co.uk for up-to-date information. 

However, we are able to offer some early information to try to ensure as smooth a ticketing process as possible in preparation for such anticipated high-demand fixtures.

Firstly, we encourage supporters to check contact data on their ticketing account is up to date and that they have their password to hand. If you have any queries about your online account you can contact the Ticket Office on 0121 227 2227 during opening hours or email tickets@wbafc.co.uk. Passwords can be reset at wbatickets.co.uk - just click “Sign In” in the top right corner and then “Forgot Password” on the pop up screen.

As there is such a short amount of time between games to sell and post tickets we are aware that supporters are likely to have a number of queries with which they may need help. 

There will be no sales by telephone over this period. Sales will be conducted online or, from Day Two, by visiting the Ticket Office.

But we are setting up a new support account on Twitter, @WBA_Support, to help deal with operational queries. And you can also email tickets@wbafc.co.uk with any queries. 

Please note we cannot share personal details such as passwords on Twitter but we will be able to point fans in the right direction to resolve their question.

Tickets for the home leg of the Play-Offs will be available with the priority outlined in the grid below. Prices will remain at the current matchday ticket levels (again, see below) and the first three days of sales will be exclusively for current season-ticket holders or fans who have taken advantage of our Early Bird offer and bought 2019/20 season tickets.

Day One will be for the purchase of one ticket only. On Days Two and Three, 2018/19 and 2019/20 season-ticket holders will have the opportunity to purchase a second ticket, subject to availability.

Season-ticket holders’ seats will be reserved until 5pm on Wednesday, May 8 (Day Three). At 9am on Thursday, May 9 all unsold tickets will made available for sale. 

All 2018/19 season-ticket holders are guaranteed at least their existing seat if they purchase within the first three days of sale, while new season-ticket holders for 2019/20 are advised to purchase on Day One of sales to ensure they secure a ticket for the match.


Monday, May 6

Tuesday, May 7

Wednesday, May 8*

Thursday, May 9

Friday, May 10

2018/19 STH

Online only

Online & in-person

Online & in-person

Online & in-person

Online & in-person

2019/20 STH

Online only

Online & in-person

Online & in-person

Online & in-person

Online & in-person





Online & in-person

Online & in-person

Supporters on database***





Online & in-person

*Tickets will go off sale at 5pm on Wednesday, May 8 until 9am on Thursday, May 9

**Members who have attended two or more home fixtures this season

***Supporters who are registered on the Club’s database and have attended two or more home fixtures this season

Please note there will be no telephone sales for this match with the exception of disabled supporters who will be informed by email of a dedicated telephone number. Only tickets from this category will be processed on this telephone number. All other ticket purchases must be made online at wbatickets.co.uk or in-person at the Ticket Office.

Season-ticket holders who would like to move their seat to sit by their additional ticket can select two seats together currently not held by season-ticket holders within the first three days of the sales window. Their existing seat will then be made available to purchase. Please note that seat moves can only be processed in the Ticket Office and cannot be done online or by telephone.

Season-ticket holders who want to purchase multiple season ticket seats in the same transaction are advised to ensure all relevant accounts are added to their Friends and Family list. To check your Friends and Family list log in to your account at wbatickets.co.uk, click on "Personal Details" and then "Friends & Family".

In the interests of everyone’s safety and security, we will continue to operate a zero-tolerance policy for anyone identified selling-on tickets to a third party. Tickets for the home areas should be occupied by home fans. 

As stated, tickets for the home semi-final are at this year’s matchday prices. Please see below for the price table.

Ticket details for the away leg of the Play-Off semi-finals will be confirmed as soon as possible after Sunday’s final round of scheduled Sky Bet Championship fixtures.

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