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Contact Us

  Contact Telephone Number Email Address
Ticket Enquiries Ticket Office 0121 227 2227
Merchandise Enquiries Retail Department 0871 271 9790
Hospitality Enquiries Commercial Office 0871 271 9800
Albion Foundation Enquiries The Albion Foundation 0871 271 9840
Other Enquiries Main Switchboard 0871 271 1100

Calls to the 0871 numbers cost 2p per minute from a normal BT landline, calls from other operators or mobiles may cost more. Calls to the 0121 number are charged at standard rate and may be included free in many call packages.


To ensure that any complaint is dealt with promptly and efficiently, the Club prefers all complaints to be made in writing by letter and the Club will respond by letter.

In the first instance customers and supporters should contact the office or department relevant to their query or complaint to the following address:

West Bromwich Albion Football Club

The Hawthorns

West Bromwich

West Midlands

B71 4LF

A response should then be received by the customer or supporter within fourteen days. If a complaint has not been dealt with speedily and efficiently by the office or department concerned, the customer or supporter should then write to The Chief Executive.