OUR Publications Editor Dave Bowler sits down with the characters woven into the fabric of West Bromwich Albion. Up next - James Shan.
Jimmy on his introduction to coaching...
"I was an aspiring footballer at Walsall as a 15 year old on a three-month trial period.
"Sadly it didn't work out so I started playing for local non-league teams in the youth team. I had a few trials here and there, Torquay, Sheffield Wednesday. But it wasn't to be.
"I did a coaching qualification when I was 17, the JTM. I thoroughly enjoyed it. I got into some schools coaching at soccer camps.
"Then I needed to earn some money.
"I worked with my neighbour who was an air conditioning fitter for about two years. I had a year in Australia and came back with no real direction or career aspirations.
"Then, a gentleman who I played football for by the name of Phil Houghton was starting up a team. He asked me to go along and do some coaching.
"I thought I had a passion for it, did my next qualification and went to work for Birmingham City within their community scheme."
On Darren Moore...
"He's someone I've worked with for six, seven years now.
"I've got a great deal of respect for him. He did an amazing job at the back end of last season. And I think day-by-day, hour-by-hour he's grown into that managerial figure, the Head Coach.
"At times I have to check myself how I am with him because he is the Head Coach of the football club. But he's been really inclusive of me in the group. Hopefully long may that continue and we carry on having a really good working relationship."
On the season ahead...
"It won't truly settle down until the loan window at the end of the month.
"There's going to be a transitional period with players becoming familiar with how we want to do things. But also a shift in playing style.
"We've already seen, from day one in pre-season to where we are now, positive transition.
"We'll get to our end results through hard work, dedication and buy-in from the players."